"How long to wait?"

Received a letter to call for a physio appointment,

It took 3 minutes and 2 seconds for the phone to be answered rather abruptly.

Complained about the wait but that's apparently not their fault.

Told I wanted to book physio appointment and put directly on hold.

No good morning, no niceties.

Receptionist came back on phone and asked for date of birth - gave it and they didn't hear so i stated louder and clearer and was told no need to shout. (trust me I wasn't shouting).

Took my name and then asked what i wanted - I told you that at the start of the call I said - told I am now being rude.

Explained I thought member of staff on phone at Minerva being very rude to me.

Had no option but to terminate the call without the required appointment.