Received a letter to call for a physio appointment,
It took 3 minutes and 2 seconds for the phone to be answered rather abruptly.
Complained about the wait but that's apparently not their fault.
Told I wanted to book physio appointment and put directly on hold.
No good morning, no niceties.
Receptionist came back on phone and asked for date of birth - gave it and they didn't hear so i stated louder and clearer and was told no need to shout. (trust me I wasn't shouting).
Took my name and then asked what i wanted - I told you that at the start of the call I said - told I am now being rude.
Explained I thought member of staff on phone at Minerva being very rude to me.
Had no option but to terminate the call without the required appointment.
"How long to wait?"
Posted via nhs.uk
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