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Appointment misery

Story from nhs.uk

"Appointment misery"

About: Hull Royal Infirmary

Whenever we had attended with my young daughter the care from staff is always great, however yet again after being told we would receive a recall in 6 months, we are still waiting 13 months down the line. Its a good job the problem in not affecting her sight!.

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 16/02/2016 at 16:00
Published on nhs.uk on 19/02/2016 at 01:32

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your experience with the Ophthalmology department.

We will ensure your comments are shared with the Ophthalmology team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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