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no respect for patient

Story from nhs.uk

"no respect for patient"

About: King's College Hospital (Denmark Hill)

Yesterday i visited with my son outpatient pediatric surgical

We waited a long time (for appointment 6 months, in hospital 1.5 hours) but I understand that hospital have some delates. Friendly service at registration, but the doctor was unfriendly, they snapped at me When i was trying to ask them any question. After a long time waiting for the visit I was hope to be treated with the respect. Very unhappy .

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Responses

Response from King's College Hospital (Denmark Hill) 7 years ago
King's College Hospital (Denmark Hill)

Submitted on 11/07/2016 at 10:58
Published on nhs.uk on 12/07/2016 at 02:30

Thank you for your comments about your care in Children's' and Adolescent Services and I am sorry to hear that your experience has not been satisfactory. It would be helpful if we could have a bit more information so that we can look into the issues that you have raised and I would encourage you to contact our Patient Advice and Liaison Service on 020 3299 3601 or email PALS at kch-tr.PALS@nhs.net

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