"telephones"

been waiting on the phone to main switchboard for well over 2 minutes. No reply.

Disgraceful performance at first contact.

Bored receptionist answered after 2.5 minutes.

Put through to dept. Another bored reply.

As a patient I would not want to be treated like this.

As a Dr's receptionist I would never treat a patient like this.

Get the basics right= Enough staff. The right staff.