"No confidence in medical student taking blood"

About: Royal Surrey County Hospital

I was admitted to the first assessment unit on referral by my GP with a potential diagnosis of Erysipelas. The were very busy, and my triage screening was carried out by a fifth year medical student. To take blood, they omitted to wear gloves. They had several attempts to find a vein (no-one else has failed). They then couldn't work out how to open a swab container, and the care assistant had to show them how to do it. I think I would have done the job better myself (I have a little veterinary training).

The ward as very busy, and no-one semed that interested in me. I was eventually taken to a geriatric ward (I'm an active 72yo) which was very depressing. As I wasn't on their main list, I nearly didn't get any food, and eventually was given basic rations intended from the last patient who occupied the bed.

Hesitate to be referred again.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback and highlighting these issues to us. I have forwarded your comments onto the head of the department to look into.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful