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Lack of care reviews always good ?

Story from nhs.uk

"Lack of care reviews always good ?"

About: University Hospital Aintree

It is clear from my personal experience and listening to the patients and family around me that this trust portrays positive feedback when the care compassion and overall service is pretty poor typing from my bed nobody came near me all night no obs and I have chest pain with a history of heart issues I'm feeling sick the ward is filthy toilets smell worst ward ive ever been on this is not a one off.

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Responses

Response from University Hospital Aintree 8 years ago
University Hospital Aintree

Submitted on 30/07/2015 at 11:13
Published on nhs.uk on 02/08/2015 at 02:32

Hi, and thanks for getting in touch. We're really sorry to hear that you have had a poor experience at our hospital, and that you felt your symptoms were ignored. If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to: Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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