"Nice staff and acceptable facilities, but badly..."

About: St Bartholomew's Hospital

I attended the ward with a minor foot injury. Within 10 minutes I saw a nurse, who agreed that it was likely nothing, but referred me to radiography for imaging. 10 minutes later a wonderful student radiographer took some images, and referred me back to minor injuries. 2 and a half hours later, I *finally* saw a nurse practitioner, who took 5 minutes to re-examine the foot and check the x-rays to conclude that yes, it was just a soft tissue injury. This isn't my first experience of unnecessarily long waits at St Bart's. Really, this strikes me more due to the lack of modern communication and understaffing than anything else - the results of my x-ray could have been emailed to me, for example, or the nurse practitioner could have simply called to confirm whether or not I needed further treatment. There are many, many ways to get around these unacceptably long waiting room queues, and until St Barts attempts to remedy them, I won't be recommending their services to anybody.

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Response from St Bartholomew's Hospital

We are very sorry to hear that you were unhappy with your experience during your visit to our Minor Injuries Unit. Unfortunately there are times where patients may have to wait a little longer than expected and we try our upmost to avoid this as we understand that is upsetting and frustrating for our patients. Thank you for feeding this back to us. We value all feedback and take into consideration your comments to improve our service in future. Best wishes Barts Health NHS Trust

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