This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Invaluable support"

Some incredible staff - patient, kind, informed and loving. Some staff who were rude, seemed unkind and did more harm than good with ill thought out comments.

Excellent facilities and the groups that were available (though minimal) were brilliant and very helpful.

The MBU would benefit from more optional day time structure - senior staff seemed to believe a lot more activities were in place than actually happened.

Overall, and most importantly, I believe the MBU saved my family.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Mount 8 years ago
The Mount
Submitted on 05/02/2016 at 15:35
Published on nhs.uk on 06/02/2016 at 01:30


Thank you for sharing your feedback with us.

It is always nice to receive feedback on people's experiences.

I will share your comments with the Ward Manager and in particular, the areas of concern that you have highlighted in order for them to look at addressing.

Thank you once again for sharing your experience with us.

Kind regards

Clare Blackburn

PALS, Complaints & Claims Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k