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Wound not recommend

Story from nhs.uk

"Wound not recommend"

About: Berkshire Healthcare NHS Foundation Trust

I have had a series of particularly disastrous experiences with the mental health team.

I have been constantly fobbed off with words put in my mouth as justification and then passed from pillar to post to the point that i have given up on these services and humanity.

It really seems the relative team are disinterested and unable to cope with the huge and increasing demand for reasonable mental health services. As a result, all that is happening is patients' mental health are simply getting worse.

I can confirm this organisation has only made matter significantly worse for me personally as result.

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Responses

Response from Berkshire Healthcare NHS Foundation Trust 8 years ago
Berkshire Healthcare NHS Foundation Trust

Submitted on 01/02/2016 at 09:56
Published on nhs.uk on 03/02/2016 at 01:34

Hello,

Thank you for your posting. We are sorry to see that you were dissatisfied with the service provided by one of our Community Mental Health Teams. Please contact me directly so that we can discuss your experience in greater detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website. www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: trevor.lyalle@berkshire.nhs.uk

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