"Receptionist very rude"

I have been to this centre several times to access their podiatry services.

The podiatrist has been very friendly and helpful but the reception staff have generally not been.

As an example I recently received an appointment date through the post which I couldn't attend and so needed to cancel.

I tried to ring the centre on several occasions over the course of week following receipt of the appointment date to cancel and on each occasion the phone rang and rang without answer.

I eventually managed to get through (again almost giving up before it was eventually answered) the morning before my appointment date and apologised for the lateness of the cancellation but explained that I had tried the previous week with no success.

Instead of an apology that I'd been unable to get through and/or a thank you for keeping trying I was told that the receptionists had been in all week and had been answering calls, with the insinuation being that I was therefore a liar.

Incredibly rude.

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Responses

Response from Patient Experience Lead, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your comments on the NHS Choices website regarding the friendly and helpful service you have received from your podiatrist at the Alexandra Health Centre. We are always pleased to hear about the good practice of our staff members.

The reception staff are not employees of Central Manchester University Hospitals NHS Trust and therefore we have shared the feedback with NHS Property Services, who book appointments for patients at Alexandra Health Centre. NHS Property Services have informed us that they have reminded the reception team of the appropriate communication standards they expect. If you wish to discuss your experience in more detail, about the services provided by NHS Property Services please contact the service at information@property.nhs.uk.

Response from Alexandra Park Health Centre

Thank you for taking the time to post your comments on the NHS Choices website regarding the friendly and helpful service you have received from your podiatrist at the Alexandra Health Centre. We are always pleased to hear about the good practice of our staff members.

The reception staff are not employees of Central Manchester University Hospitals NHS Trust and therefore we have shared the feedback with NHS Property Services, who book appointments for patients at Alexandra Health Centre. NHS Property Services have informed us that they have reminded the reception team of the appropriate communication standards they expect.

If you wish to discuss your experience in more detail, about the services provided by NHS Property Services please contact the service at information@property.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful