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Phlebotomy opening times

Story from nhs.uk

"Phlebotomy opening times"

About: Altrincham General Hospital

I went for blood test 0740 Wednesday to be told the dept opens at 1100. Checking online it states 0800 and ringing the number it tells you 1200 on Wednesdays. The opening times are confusing and need sorting.

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Responses

Response from Altrincham General Hospital 8 years ago
Altrincham General Hospital

Submitted on 11/12/2015 at 10:59
Published on nhs.uk on 02/02/2016 at 22:27

Thank you for your feedback. We are sorry to learn that your experience of the Phlebotomy Department at Altrincham Hospital was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity to make changes and improvements wherever possible.

We would also like to apologise for the delay in responding to your comment unfortunately this was only identified recently by ourselves as we do not receive automatic notification of postings on NHS Choices.

We are sorry that the information you obtained was confusing. We can tell you that we have updated the information regarding blood tests on the Trust website and written to GPs to inform them of the opening times. We have supplied a link to the information for your convenience below.

http://www.cmft.nhs.uk/altrincham-hospital/our-services/blood-tests

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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