"very happy with my treatment and the care and..."

Thank you for your comments posted on the NHS Choices / Patient Opinion website on 19.06.12 regarding your care on the orthopaedic clinic. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you are treated with respect by all the staff and the doctors. I can assure you that we have passed on your thoughts to the Orthopaedic Department and the staff involved.

However we are sorry to learn that your experience was not as positive as we would hoped due to your prolonged waiting time It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment, I can tell you that we try to keep appointments to allocated time however some patients need more time due to the nature of their condition. I will ensure that patients are informed of delays in the future.

Your concerns have also been raised directly with the staff / department involved so that they can look into them so that others don’t experience the same issues as you did.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust