"Waiting times for DEXA SCANNING"

About: Basildon University Hospital

This comment is about waiting times for appointments.

I was referred by my GP on November 27th for a DEXA Scan. To date l have yet to receive an offer of an appointment 62 days following referral ( average waiting times recorded as 22 days on the web site).

In spite of several attemts to contact the department l have been unable to speak to anyone about this and find out where l am on the list. Today l contacted my GP practice and was told they had received several complaints about the same issue. My referral will be re faxed with a note attached.

Although l am not unsympathetic to the pressures of managing referals to have received no offer of an appointment after this lenght of time is unacceptable.

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Response from Basildon University Hospital

Firstly may we apologise that our original response to your comments did not appear on the website.

Your comments were relayed to the Imaging Department and our advice at the time was for you to contact the PALS team as they would be able to look into your concerns and provide details of any forthcoming appointments for you.

We do hope that this has now been resolved.

However, if you are still experiencing problems regarding your appointment, please contact our Patient Advice and Liaison Service (PALS) on 01268 394440 or email pals@btuh.nhs.uk, for further assistance.

With kind regards.

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