"Tried to ring"

About: Royal Lancaster Infirmary

Rang main line and asked for Opthalmology Dept - phone rang, and rang and eventually disconnected.

After so many rings surely it should go back to central switchboard.

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for letting us know about your experience trying to contact the Ophthalmology department at the RLI. Sometimes, during busy periods, staff are unable to answer the phone as they are caring for patients, although we appreciate that it can be frustrating not being able to get through. Our switchboard teams will do their best to put you through or return to your call but sometimes this isn’t possible. If you would like to discuss this further, we would be happy to. You can contact us via our Patient Relations team on 01539 716621. Thank you again.

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