"Neurology out patient department"

About: Castle Hill Hospital

My husband lost his job because of memory problems last summer and his GP arranged the visit to the neurologist.

We explained this to the doctor on entering.

The doctor spent the next few minutes flicking through my husbands notes and checking his reflexes.

The doctor wanted my husband to have EEG, MRI (my husband has a metal heart valve that is apparently compatible with this) and to see a Clinical Psychologist, they seemed particularly annoyed this hadn't been done.

The doctor would see my husband in three months time, this was no conversation, we were been talked at. The doctor was writing in the notes and asked my husband what part of Grimsby did we live in?

They didn't even realise that my husband couldn't answer that.

I tried to explain to the doctor the issues my husband was having, he can no longer write, he couldn't count change for the parking meter, his response was, "That it means nothing to me", they actually repeated the statement.

We were given no advice information or help.

We are in our mid fifty's, still have a mortgage to pay.

As I stood up to leave, I said to the doctor that we had waited six months to be told that it means nothing to them,

They said I didn't understand what they meant, they then started talking to my husband about dementia, how there are hundreds of different types and they can't do anything.

We had been in there for less than ten minutes.

We left, I was extremely upset and my husband was confused.

Dementia? Where did that come from?

We were told he had Masked Depression.

Story from NHS Choices

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience when seeing the Neurologist at Castle Hill Hospital.

We will ensure your comments are shared with the Neurology team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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