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Outstanding and professional care

Story from nhs.uk

"Outstanding and professional care"

About: Queen's Hospital (Romford)

I would just like to express how impressed I was with the care received by the consultant and staff in the scanning room at the Gynaecology department at Queens hospital.

Staff were professional, polite and most importantly made me comfortable and took care of my needs in a superb manner.

I did not expect a one stop clinic on my visit and was pleasantly pleased to discover that I would be thoroughly checked, scanned etc all in the same visit.

The consultant explained things clearly and I am pleased to report that although I waited initially for the appointment for over 5 months my pre-op care was booked and arranged within 2 days.

Thank you so much to all the staff for making my rather unpleasant visit a comfortable experience.

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Responses

Response from Queen's Hospital 8 years ago
Queen's Hospital

Submitted on 02/02/2016 at 08:51
Published on nhs.uk on 03/02/2016 at 01:31

Thank you for taking the time to make us aware of your experience of the Gynaecology Service. It is lovely to hear that the staff that treated you were professional, polite and made you feel comfortable. I will ensure your comments are passed onto them. Once again thank you for taking the time to make us aware of your experience.

Yours sincerely

Kathryn Halford

Chief Nurse

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