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Vascular Surgery appointment bookings

Story from nhs.uk

"Vascular Surgery appointment bookings"

About: Arrowe Park Hospital

Does this Department actually have a booking system? Each of the last three appointments for my father have run 1 hour; 2 hour and, today 1 hour late - all for appointments booked in the mornings.

the NHS, rightly, reminds patients not to miss appointments or be late - what a shame the same doesn't apply to your systems.

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Responses

Response from Arrowe Park Hospital 8 years ago
Arrowe Park Hospital

Submitted on 29/01/2016 at 12:51
Published on nhs.uk at 22:34

We are very sorry for the inconvenience your father has experienced in our Vascular Surgery clinic. Unfortunately, hospital clinics do sometimes overrun as some patients may take longer than others to be seen. The nursing staff do try to keep patients waiting advised of any such delays and we are sorry if this has not happened when your father has attended.

We have recorded your comments and shared your experience with senior management for the Vascular Surgery clinic. We record and monitor all feedback, positive and negative, about the experiences our patients have.

If you would like us to look into your concerns further, please ring the Patient Relations team on 0151 604 7660, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

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