"Inept secretary staff"

About: Southend Hospital

I was sent a letter informing me my neurology appointment was in Brentwood, despite having numerous appointments at Southend in the past. As this appointment was brought forward I didnt question it as it could have been where the neurologist was holding clinic that day. However, upon arriving at Brentwood hospital, having taking the day off especially for the appointment, I was told this was incorrect and my appointment was infact at Southend. Wasted petrol, lost earnings from taking holiday and wasted my time due to inept staff. This kind of mistake is unacceptable. Had I been elderly and not able to drive, imagine the hassle it would have caused.

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Response from Southend Hospital

Dear Sir/Madam,

Thank you for your post and I am sorry to hear of the confusion on your appointment.

Unfortunately without your personal details I am unable to look into specific issues from this site. If you would like this looked into and checked for your future appointments please contact our PALS team on pals@southend.nhs.uk or call 01702 385333 and the team will be able to look into this for you and contact the department.

Again, I am sorry to hear this and hope that you can arrange something for your next visit.


Louise McIver

Patient Involvement

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