"Appointments telephone linel"

About: Royal Blackburn Hospital

Friday 15 th January 16 16 03 pm rang appointments, after approx 5 mins after holding on I was informed I was number one in the queue, or I could leave a message and would be called back, as I thought I was next and soon to be answered I hung on. After another 35 mins I was still number one in the queue I ended my call, I was wondering if I was number one in the queue for Monday morning

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding the Appointments Telephone line at Royal Blackburn Hospital and thank you for taking the time to do so. I am sorry that you had a long wait on the telephone and in order that I can investigate this further it would be useful to have more details.

I would appreciate it if you could contact me Helen Ritchie on 01254 734471 or alternatively you can email me at helen.ritchie@elht.nhs.uk.

Many thanks again

Helen Ritchie

Senior patient experience facilitator.

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