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pre assessment

Story from nhs.uk

"pre assessment"

About: East Surrey Hospital

Very happy with the staff went in a bit early the nurse was very informative and very caring my dad is 85 and I feel his experience was very reassuring and came away happy

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 8 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 15/02/2016 at 17:52
Published on Care Opinion at 20:02

Dear Ann,

Thank you for taking the time to give your views on your father's experience at a pre-assessment appointment. Information and reassurance is so important in the preparation for an operation and I am pleased to hear that you felt our team provided this to both your father and to yourself.

Kind regards,

Cathy White

Patient experience team

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