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Gratitude

Story from nhs.uk

"Gratitude"

About: St George's Hospital (Tooting) (London)

My little daughter(8 years old) was seriously ill and transferred to st George's for specialist care. We were there for fifteen days and continue with daily treatment at the moment. The ENT team and paediatric infectious diseases team were just wonderful throughout and we will forever be grateful for what they did for our daughter. The doctors we encountered were simply first class, especially in their communication skills, care and compassion. The nursing staff I found to be just. 'Ok' at best and really poor at worst. Overall, st George's did so much for us, it's almost too hard to say how eternally grateful we are to the hospital. But the credit goes to the doctors in my view. Nurses are falling sadly way behind.

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Responses

Response from St George's Hospital (Tooting) 8 years ago
St George's Hospital (Tooting)

Submitted on 03/02/2016 at 11:37
Published on nhs.uk on 05/02/2016 at 01:31

Thank you for taking the time to post your comment on your concerns and gratitude you have with St. George's Hospital. We will feed back your comments about the care your daughter received by both the doctors and the nurses. We are very sorry that your experience with the nursing care is below the standard we expect for our patients and relatives.

Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on your daughter, PALS would be able to feed back to the area your dissatisfaction in the service and this would help with improvements.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help if you have to leave a message.

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