"ward and outpatients - care and administration"

I was in St Georges Gunning ward in October and November following a car accident. The attitude, compassion, care and advice from the nursing and therapy staff during my stay was always professional. However, there were occasions when many of these people showed a human, cheering attitude, which in such a place makes a great difference.

Communication and information from senior medical staff while I was in the ward was generally disconcerting in its minimalist approach. However, during my two visits to the outpatients department, I was struck by the desire of those who I saw (which included one of the surgeons involved in my main operation) to explain clearly what I should expect in the future, and to share with me the joy of a successful operation and healing process.

I have to agree with others that the administration at outpatients seemed haphazard at times.I note however that they dealt with a couple of mistakes I made, The "method" in the reception area is not obvious. But it worked okay for me.

I add that both a senior consultant and a junior nurse, both of whom I met outside of the clinical area, remembered me three months after my stay in the ward.

All I can say is, if you are as unlucky as I and others I remember were to need their care, I can only hope that there are other places that can match the care I got. There were some special people who I think will still be helping people for many years to come.