"Excellent quick service,first rate staff"

About: University Hospital Of North Durham

Visited the urgent care unit today with an ear infection,expected to wait hours but seen to in minutes by a very friendly and helpful nurse,who explained everything I needed to know and what they were about to do,

First rate service from a professional medic,Top Marks from me.

John L

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recetn visit to the Urgent Care Centre at the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful