"Significant deterioration in standards and..."

As a long term patient I have noted a deterioration of the standards of professionalism in dealing and communicating during consultations of late.

My last outpatients consultation was with a doctor (registrar) who failed to make any expected welcome or introduction, the doctor then contradicted virtually all I have been told in respect of my condition by two previous long term consultants (same department).

The doctor showed no interest in investigating long term ongoing medical problems which would involve close liaison and working with other clinics and departments at the same hospital.

It appeared that the doctor concerned was not willing to seek the views of any more senior colleague when unable to provide a satisfactory response to my questions. (This was never the case in the past, where all patient questions were answered and discussed)

I received no information as to whether I have further appointments or have been discharged !

Immediately after the appointment I visited the PALS office to discuss this most unsatisfactory situation.

PALS have failed to provide me with the name of the doctor to enable me to communicate with either management or senior clinicians , after a seven day period.

I am not surprised that the CQC highlights a significant need for improvement.

It is very disappointing to see this well respected institution failing - Wake Up Addenbrooke's