"Appointment that I would need a time machine to attend"

About: Ayr Hospital / General Surgery

(as the patient),

On Wednesday I received a letter stating that I had an appointment for the previous day, Tuesday. When I queried the letter (at my own expense) I was told that the appointment wasn't valid. 

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Response from Kate MacDonald, Business Manager, Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

picture of Kate MacDonald


Thank you for taking time to share your feedback, on what sounds like a frustrating experience. In order for us to assist you further, can I please ask you contact Lesley Arthur in our Customer Care Team on 01292 513003 or email Lesley.Arthur@aapct.scot.nhs.uk?

Many thanks

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