"My excellent experience in Ward 8A of the QEUH"

About: Queen Elizabeth University Hospital Glasgow / Heart conditions

(as the patient),

Despite initial apprehensions about the provision of care at the QEUH, predominantly due to negative portrayals from the media and via word-of-mouth; I was pleasantly surprised by my experience in Ward 8A.

I have had several experiences in hospitals throughout my lifetime, however this has, undoubtedly, been my happiest experience to date. The atmosphere created by the staff had been cheerful, welcoming and comforting, which is testament to their efficiency in their respective roles. I fully appreciate the strenuous nature of their jobs, not least because of the distance which they must travel in order to attend to service users in their individual rooms.

Fortunately, I have always been greeted in a friendly and timely manner by individuals that seem to be extremely content in their roles. Consequently this has imparted a great deal of happiness and confidence in me and has helped assist my recovery, in preparation for discharge. Moreover, I cannot stress how impressed I have been with the ambience created in the ward, made possible by its excellent facilities.

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Response from Ian Reeves, Consultant Physician, NHS Greater Glasgow & Clyde

Dear Good Soup

On behalf of myself the Senior charge nurse, I would like to thank you for taking the time to put your opinion on this website. Your positive feedback will be shared amongst all the staff and will be hugely appreciated. I am glad we made your stay such a positive experience.

Collette Campbell (Senior Charge nurse).

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