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Great service.

Posted By LouiseC

"Great service."

About: Dumfries & Galloway Royal Infirmary / General Medicine

(as a service user),

In June my husband suffered a small stroke. We were referred up to Dumfries and Galloway Royal Infirmary by our GP within a week. Our appointment was 9am and within 2 hours my husband had been spoken to and examined by a lovely doctor (Dr Malik I think), had blood taken, had a chest X-ray, a carotid USS, a CAT scan of the brain, an ecg and another chat with the Doctor with all the results. We left reassured with a new prescription for medication. All this was then followed up with a letter explaining all again a week or so later. All in all a great service.

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 8 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 18/02/2016 at 08:20
Published on Care Opinion at 12:24

picture of Michaela Cannon

Dear LouiseC

Thank you for taking the time to provide us with your feedback. We are delighted your husband and you had an excellent care experience.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Kind regards

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