"What a team!"

Our son had turned 2 on the day he was admitted to QEUH, the new hospital in Glasgow, in Dec. We discovered he has type I diabetes. We must say everyone was wonderful and the service was outstanding.

Staff were caring and respectful and also understanding of the impact of the sudden diagnosis of such life-changing long-term condition on the family. They were quick to offer support. We met many fabulous members of the team but remembered Stuart in A&E, Dr Chen and Dr Gallagher on ward 2c at the new Yorkhill Hospital for Sick Children and, of course, Jane the dietician and Nicola the specialist nurse who spent most of the time with us. They taught us how to measure the blood sugar, count the carbs and calculate and inject insulin. The team went out to teach the nursery staff and our nanny to do the same. After discharge, they phoned us few time to make sure everything is alright. Only one suggestion to perhaps consider using insulin pens in A&E? Our son will not remember but we wondered if the tiny pen needles would do the same job, it will be better, especially for older children. The caring attitude of all members of staff we met made all the difference and helped us immensely to adjust to the new reality. We later met Dr Robertson and were reassured the control is good and he answered all our questions in a caring and professional manner.

This is a service to be really proud of and we felt we cannot be in better hands. We will always remember that the staff knew it's our son's birthday and he even got a lovely present from the team on the day!