"My experience with practice"

About: General practices in Lanarkshire

(as the patient),

I joined Dr Bell's practice in July 2015 as we were new to the neighbourhood.

I'm 63 yrs of age and found it quiet a daunting thought to meet a new Dr & be part of a new practice having been many years in my previous one.

I am very happy to say that it has been an excellent experience from my first inquiry with the lovely receptionist, my first visit (& few more since) with nurse Yvonne to my first visit (& many more) with Dr Patterson. Reception staff for treatment room & my visit recently with the phlebotomist.

I have always had the feeling of being listened to, my thoughts on what I feel is happening to me etc being respected.

Long my this my partnership with the surgery continue.

Many thanks so far.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Laura Jack, Patient Affairs Manager, Primary Care Division, NHS Lanarkshire

picture of Laura Jack

Dear mammydee,

Thank you so much for getting in touch with us to let us know about your experience when registering with a new GP Practice. I can understand that this can sometimes be an anxious time and therefore I'm so pleased this has been positive for you.

I'd be happy to share your comments with the practice manager and also our treatment room and Phlembotomy services - all of which I'm sure will be delighted!

Many thanks and best wishes for the future.


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful