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Put bridges in the wrong place

Story from nhs.uk

"Put bridges in the wrong place"

About: Birmingham Dental Hospital

Mandible slipped behind right ear, pulled face down.

Went to Dentist, given plate to hold up face, then referred to wrong dept.

All I want is for the Dental Hospital to rectify the problem they have caused, is that too much to ask?

Oh, yes indeed, the treatment I received to rectify this problem is, being passed from pillar to post.

I've been trying to get this problem sorted since October.

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Responses

Response from Birmingham Dental Hospital 8 years ago
Birmingham Dental Hospital

Submitted on 11/01/2016 at 15:22
Published on nhs.uk on 12/01/2016 at 01:30

Dear Ms Reeves

Thank you for your feedback, and I am sorry you are not happy with the service offered by the Dental Hospital.

In order to look into your individual circumstances and address the concerns you have I will need your address and date of birth or your NHS number or hospital number.

Please phone Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk with your details at your earliest convenience.

I look forward to your call so that I can help to resolve this situation.

Yours sincerely

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare Trust

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