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Care Opinion

Not a lot

Story from nhs.uk

"Not a lot"

About: Leicester General Hospital

(as a relative),

What I liked

Not a lot

What could be improved

My mother in law recently spent a most unpleasant week on the emergency medical ward. The staff were rude and neglectful and left an already vulnerable elderly person feeling even more desperate. Hideous place.

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Responses

Response from Leicester General Hospital 10 years ago
Leicester General Hospital

Submitted on 28/11/2013 at 16:22
Published on nhs.uk on 29/11/2013 at 03:00

Thank you for taking the time to leave your comments about your mother's experience at Leicester General Hospital. Are are truly sorry that she had such a bad experience on our medical ward. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond within 21 days of the date your comment is posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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