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No call back!

Posted By Verbal669

"No call back!"

About: University Hospital Ayr / Ophthalmology

(as the patient),

My optician arranged for me to be seen at the Ayr hospital to treat a cataract. I duly received a letter from the hospital advising me they would call me  in an eighty minute window. I waited all afternoon for this call, it was never made.

So the next day I called the hospital and asked if they could tell me when the appointment would be, I was assured I would receive a call that afternoon. Again I waited all afternoon for a call that was not made.

What do I do now?

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/01/2016 at 13:35
Published on Care Opinion at 15:45

picture of Eunice Goodwin

Dear Verbal669,

I am really sorry; this is not good and so inconvenient for you. On a plus side, I can advise you what to do now. Please call me on 01563 826222 or email me at eunice.goodwin@aapct.scot.nhs.uk. If you can let me know your CHI number (this is a 10 digit number made up of your date of birth followed by a 4 numbers) and we can look into this for you. If you do not have your CHI number, your name, date of birth and address will do it.

I will be able to establish what is happening for you.

Best wishes,

Eunice

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