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A disaster from start to finish

Story from nhs.uk

"A disaster from start to finish"

About: Royal Berkshire Hospital

I knew the NHS was bad, but RBH have left me feeling traumatised from their care. The maternity care was under staffed, disrespectful and hostile. Having a baby there has left us with a bad taste in our mouths and a total discuss for RBH. We won't be returning for anything.

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Responses

Response from Royal Berkshire Hospital 8 years ago
Royal Berkshire Hospital

Submitted on 14/01/2016 at 11:31
Published on nhs.uk on 30/01/2016 at 08:32

Thank you for taking the time to post your comments regarding your recent experience. We are very sorry to hear that you felt traumatised following the care that you received and that you found the staff hostile in their attitude. This is not the experience we would expect women using our service to receive. We strive to ensure that women attending our department receive excellent care and we expect high standards of professional communication from the staff. If you would like to contact the matron for hospital maternity services with more details of your experience she will be only too happy to investigate the issues further. Please accept our sincere apologies for your dissatisfaction with our service. Please contact Linda Rough, Matron Hospital Maternity Services on tel: 0118 322 7311.

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