"12 Week Dating Scan"

About: Royal Derby Hospital

Having visited Derby Hospital several times for relatives and receiving an exceptional service in various departments, I chose this as the birth place for my first child.

Yesterday me and my partner came to the hospital for our 12 Week Dating Scan. Being first time parents this is an extremely exciting time for us both yet we are still learning day by day and expected that the sonographer would have explained everything to us and been understanding knowing that this was our first child. We walked into the scan room expected to be greeted with a welcoming manor, however the sonographer just told me to lay on the bed. They barely spoke two words to me and my partner and never explained a single thing to us. The sonographer made us both feel very uncomfortable. I asked if everything was ok and they were very sharp and didn't seem to want to talk. The sonographer then asked if I wanted a picture of the baby of which my response was yes. I then asked if they could take a second photo to get a response of 'there's not may photos of a baby you can take at that size!' The sonographer then went to hand me the scans, before in an abrupt tone saying 'are you going to pay me for those?' This being our first scan we were unaware of what was what and would have expected this to be explained. I came out in tears as I never expected to experience such service at such a special and happy time in life. I am completely appalled with the service I received yesterday with this sonographer and I feel this should be reported.

I am due to have my 20 week scan in March and if I am again greeted by this same sonographerI will have to complain again as I feel they are in the wrong job if they wish to go around treating people in such manor.

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Response from Royal Derby Hospital

Thank you for taking the time to share your experience following your attendance for your partner to have her 12 week dating scan.

I would like to take this opportunity to offer both you and your partner my apologies for the upset caused to you in respect of this matter.

I can confirm that we would be happy to investigate the matter in more detail and if this is something you would like to pursue, please contact the Patient Advice & Liaison Service (PALS) on 0800 783 7691, quoting 30416.

In the meantime, I will share your comments with the manager responsible for that area.

Kind Regards


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