"My son's quick and efficient treatment"

About: Western General Hospital / General Surgery

(as a parent/guardian),

My son and I went to a GP's appt on Wed morning (9.45 am) and we were quickly sent for a referral to see a doctor at the Western General Hospital in Edinburgh. We were quickly seen and assessed and by 12 noon my son was being prepped for a minor surgery.

The reception staff could have been more friendly, but I would like to praise the efficiency of both my GP and the doctor at the WGH for the treatment my son received. I would also like to mention the nurse who assessed my son and supported both him and myself. Fantastic work NHS Scotland! Keep up the good work.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Happy parent of a grumpy teenager,

Thank you for taking the time to share your feedback following your visit to the Western General Hospital. It is always lovely when we receive such positve feedback at what must have been a difficult and anxious time for both you and your son.

I have passed on your feedback to the clinical management team who I am sure like me will wish your son well for a swift and speedy recovery.

Kind regards

Jeannette Morrison

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