"Kidney stones"

About: Basildon University Hospital

I have been to basildon hospital 7 weeks ago, had a scan and realise i have kidney stones. I had a stent put in the left side. I've been told after 4 weeks i'll be asked to go back and have a laser treatment but nothing happened. After this 4 weeks i went back with bad kidney pain and just been trated for infection and told to wait again to receive a letter for a laser treatment appointment and again nothing, i'm in lot of pain, and every time i go A&E the waiting time is really long 5-6 hours

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Response from Basildon University Hospital

We are sorry that you have had cause to raise concerns about your treatment.

Your feedback is important to us to ensure any necessary changes are implemented to improve patients' experiences.

If you would like to discuss your concerns further, please contact our Patient Advice & Liaison Service on 01268 394440 or email pals@btuh.nhs.uk.

Thank you for your feedback.

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