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Treetops ward

Story from nhs.uk

"Treetops ward"

About: University Hospital Of North Durham

My daughter (8) had a tonsilectomy here and the care she received was second to none! All of the staff were polite and helpful and reduced any anxiety my daughter had regarding the surgery whilst attempting to reduce my concerns. The nurses who dealt with her were excellent and most followed hygiene protocols with the exception of one who appeared to have a habit of licking their fingers after everything they did (very concerning and no wonder they had a cold!) the anaesthetist was excellent as was the surgeon who checked on my daughter three times throughout the day. Care was delived professionally with compassion, understanding and knowledge whilst treating my daughter as an individual. Excellent service

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Responses

Response from University Hospital Of North Durham 8 years ago
University Hospital Of North Durham

Submitted on 06/01/2016 at 09:50
Published on nhs.uk on 07/01/2016 at 01:30

Thank you for providing feedback on your recent experience with your daughter on Treetops Ward at the University Hospital of North Durham.

I am very pleased to hear that on the whole you had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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