"Severe Lack of Communication"

My brother was admitted to the Whiteleaf Centre on 25-12-15 and has been there almost a week. On arrival we as family were not spoken to by the staff to explain the rules of the centre or given any reassurance that he would be assessed as soon as possible in order to ascertain a care plan for weaning him back onto his Meds. The staff give mostly one word answers and do not explain what is going on with my brothers care.

Last night my brother did not receive the medication he should have and it wasn't until 1 am after a distressed phone call to my mother it was ascertained that the nurses did not have the prescription to be able to issue his Meds.

It is incompetence on their behalf that the nurses in charge of his care did not notice the absence of his prescription until reminded by the patient himself! When I rung up this morning to find out the facts I was given one word answers by an unhelpful nurse and when I pushed the point to get answers they became very rude and patronising. I am not at all reassured that my brother is being looked after with care and diligence.