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Perfect hospital care

Story from nhs.uk

"Perfect hospital care"

My husband was transferred here from Royal Preston Hospital during December 2015. His care was exceptional from all concerned. He is an alzheimer sufferer who also has multiple sclerosis and was bed bound and mostly unresponsive on admission. The staff worked tirelessly with him, trying to help him to regain some balance to enable him to use his wheelchair again. He was always treated with the greatest of care and respect, was always clean and tidy and the staff took time to talk to him even though he was mostly unable to respond. They took time to talk to us and to reassure us about his condition and treatment. His pneumonia returned and he had to be transferred back to Preston hospital. The staff showed great concerns and asked us to inform them about his progress. I am hopeful that he will improve enough to return to Longridge Hospital where I am sure he will have the best opportunity to get well enough to come home. Thank you all so much.

Barbara

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Responses

Response from Sarah Harrison, Head of Complaints and PALS, Lancashire and South Cumbria NHS Foundation Trust 8 years ago
Sarah Harrison
Head of Complaints and PALS,
Lancashire and South Cumbria NHS Foundation Trust

Submitted on 05/01/2016 at 08:08
Published on Care Opinion at 09:19

Many thanks for taking the time to provide us with your feedback on the expriences of your husband and yourselves, as his family. We are delighted that you had such a positive experience and I will ensure that your feedback is shared with the team at Longridge Hospital. I wonder if you would be able to share more detail of your story with us so that we can learn what is was about your experience that made such a positive difference. Whilst we are always keen to hear when things go wrong, so that we can improve, it is also very useful to hear about what our service users and their carers really value so that we can try and replicate that apply that in other areas too.

If this is something you would be interested in please contact me on 01772 695315 or customer.care@lancashirecare.nhs.uk

Regards

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Response from Longridge Community Hospital 8 years ago
Longridge Community Hospital

Submitted on 05/01/2016 at 08:20
Published on nhs.uk on 06/01/2016 at 01:31

Thank you very much for your feedback on your experiences of the services we provide at Longridge Hospital. We are delighted that you have had such a positive experience and wish your husband well for the future. If you would like to discuss your story further with us, so that we can learn exactly what it was about your experience that made it so positive, we would welcome the opportunity to do that. If this is something you would be interested in please contact me on 01772 695315 or customer.care@lancashirecare.nhs.uk

Regards,

Sarah Harrison

Customer Care Manager

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