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Outpatient appointment for endocrinology

Posted By Lindie1

"Outpatient appointment for endocrinology"

About: Crosshouse Hospital / General Medicine

(as the patient),

I was diagnosed with an extremely under active thyroid last year. I had severe problems with my medication from the beginning. My GP referred me to Crosshouse endocrinology dept.

My first appointment took about 6 to 8 months. I didn't think the consultant seemed to know much about thyroid. The next appointment I saw a registrar who seemed to know more than the consultant. The 3rd appointment I saw the consultant again. I was with him for about 2 minutes in which time I felt he didn't want to listen to me and then I felt dismissed.

I feel I desperately need help with this problem and feel more and more despondent. This is only a waste of my time because I have to travel 20mins to be seen for 2.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/01/2016 at 12:16
Published on Care Opinion at 12:21

picture of Eunice Goodwin

Dear Lindie1,

Oh dear me, I am sorry this has taken such a long time and you still need some help. Thank you for letting us know about this, we do hope to help you. Can you please contact me, I am sure we can sort something out for you but I will need some details from you. If you would like us to look into this, you can email me at eunice.goodwin@aapct.scot.nhs.uk or you can phone me on 01563 826222.

Best wishes,

Eunice

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