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shirt stay 21st december

Story from nhs.uk

"shirt stay 21st december"

About: Leighton Hospital

Had a short stay overnight 21st December. Triage and waiting area slow as per usual, didn't really act like they cared until I got to the GP area. After being admitted to ward 2 the treatment was fantastic. Friendly staff who were not afraid to have fun with impatients while keeping in mind of their needs. Service has improves a bit, good job :)

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Responses

Response from Leighton Hospital 8 years ago
Leighton Hospital

Submitted on 29/12/2015 at 16:28
Published on nhs.uk on 30/12/2015 at 01:30

On behalf of the emergency department at Leighton may I thank you for your comments regarding the care you received. As an emergency department we consistently strive to deliver excellent patient care. I apologise for the wait that you incurred during the initial part of your visit. As you have acknowledged, this does occur within the emergency department and we continually evolve strategies to minimise the impact to patients. Your recognition of our improved practice and all of your comments will be shared and communicated to all staff that were involved in your visit. We hope that you enjoyed a lovely Christmas and send best wishes for the New year.

Betty Lodge Matron

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