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Ward 12

Story from nhs.uk

"Ward 12"

About: University Hospital Of North Durham

My elderly mother who has advanced Altzheimers disease was admitted to Ward 12 with a fractured femur. The care she received on this ward was outstanding. Being unable to articulate her needs was a real concern to us prior to her admission but we need not have worried as she was nursed with total dedication and dignity, nothing was too much trouble for the staff. The doctors, theatre team, and nursing staff were spot on in every aspect of her care. We are extremely grateful to all involved and could not have wished for better.

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Responses

Response from University Hospital Of North Durham 8 years ago
University Hospital Of North Durham

Submitted on 22/12/2015 at 13:42
Published on nhs.uk on 23/12/2015 at 03:30

Dear Mrs Burns

Thank you for providing feedback on your mothers recent experience of Ward 12 at the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Ward Sister to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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