"Obtaining a response from Cardiac Department."

About: Lincoln County Hospital

The initial visit was on 16th October with a subsequent follow-up visit on 26th November where I was assured that I would be admitted within the next few weeks for further treatment, nothing could be further from the truth.

The first phone call on 11th December, enquiring when this was due to happen was directed to an answerphone where a prompt response was assured.

Nothing happened.

A second call on 14th December received the same response as the first.

The third call on 14th December assured me that a letter had been written but was awaiting a signature.

No date or time for this secondary action could be confirmed.

On 17th December calls at 1.15pm, 2.15pm, 2.53 pm and 4.45pm were greeted by the response that the Cardiac secretary was in the building but away from her desk and would respond immediately she returned.

It is now 5.00pm and surprise surprise there has been not one message in response.

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Response from Chris Sharman, Patient Experience Support Officer, Patient Experience, United Lincolnshire Hospitals NHS Trust

Dear Mr Mason,

I am so sorry to hear of the problems you have experienced regarding appointments at Lincoln County Hospital, which is clearly unacceptable.

If you are still having issues regarding this situation, could I ask you to contact our PALS team on 01522 707071, or by e-mail at pals@ulh.nhs.uk.

They will be able to take your details, and liaise on your behalf with the relevant service team to ensure this situation is resolved to your satisfaction.

Once again, please accept my apologies for the inconvenience you have suffered.

Best regards,

Sharon Kidd, Patient Experience Manager.

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