"Computer or appointments staff wasting..."

I had an appointment at the Plane Tree Centre and one week before my appointment

I received two appointment letters for that date that were identical also enclosed in the same envelope was a cancellation letter asking me to reschedule.

When I rang the appointments office I was told that

I would be redirected to the Plane Tree Centre, the line just went dead. I then rang the Plane Tree Centre and was told that they knew nothing about any cancellation and that my appointment was was still to go ahead.

This not only wastes Whipps Cross time and money but gives the patient unnecessary work and worry. If you asked for a rating for your computer system it would be one star.