"Caring experience"

About: Royal Blackburn Hospital

Had an appointment today for a punch biopsy. Specialist nurse concerned and brought new consultant in to check me over before they did the biopsy. I couldn't have asked to see a nicer, more professional, caring person if I'd have chosen myself. Much better than the off hand officious consultant who I saw a couple of weeks previously. I came out feeling a lot happier about my conditions than when I'd arrived. The nursing staff and auxiliary were also very kind and put me at ease. A very positive experience.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your experience of Dermatology Services at Royal Blackburn Hospital and thank you for taking the time to do so.

We are really pleased that you had such a positive, caring experience and sorry that this was not the case on your previous experience.

We will make sure that your comments are passed onto the team.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and Best Wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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