"A+E Treatment with Dignity"

About: The Princess Royal Hospital (Telford)

I went into the Accident and Emergency Department on Sunday night with a possible infection to a hand wound. Shropdoc had recommended that I see someone that evening.

After registering, I was called in by the triage nurse who promptly assessed me and decided that a course of antibiotics may be the best thing for me. The nurse asked a doctor to come and see me and they agreed. The doctor went and prescribed me the drugs as they wanted me to start them immediately.

I was in and out in under 45 minutes. The staff made me feel as though they had a "if we can treat you quicker, we will" attitude which I have found to be rare in other hospitals.

They were friendly, helpful and most of all - efficient.

Thank you to all of the staff in A+E on Sunday 13th December (around 11pm).

Story from NHS Choices

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Response from The Princess Royal Hospital

Good morning,

Thank you for your feedback following your recent admission to our A&E Department at the Princess Royal Hospital.

I am pleased to hear about your positive experience.

I will ensure your comments are passed on to the Department Manager so she can share this with her team.

I do hope you are recovering well.

With kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful