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Grateful for care of my elderly mum

Posted By thankfuldaughter

"Grateful for care of my elderly mum"

About: Crosshouse Hospital / Accident & Emergency

(as a relative),

Mum was admitted by ambulance to A&E then moved to ward 3E and then on to ward 5D. Care and attention was excellent over the 9 days, especially in ward 5D where she improved and was able to return home. All staff kept me informed and were friendly and approachable. I am very grateful to all concerned.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/12/2015 at 17:47
Published on Care Opinion on 16/12/2015 at 11:53

picture of Eunice Goodwin

Dear thankfuldaughter,

That is fabulous. I am so pleased your Mum is recovering well and at home now (especially for Christmas). I will be very pleased to pass your sentiments to the teams, I know this will make their day.

Thank you so much for sharing this with us,

Best wishes,

Eunice
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