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Telephone

Story from nhs.uk

"Telephone"

About: Good Hope Hospital

I'm calling from Dubai to find out how my Mother is, and have been put on hold for the last hour. does anyone ever answer the phone!?

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 20/01/2016 at 11:56
Published on Care Opinion at 11:57

Dear Mr Poynton

Thank you for your post regarding your call from Dubai to see how your mother was whilst she was in hospital. I am very sorry that you were kept on hold for such a long time at an obviously worrying time being so far away from the UK and finding that your mother had been admitted. I do hope that you managed to speak with someone and gain some reassurance.

Can I please ask you to email me so that I can obtain some more information to enable me to look into this matter in more detail?

my email address is: marie.helebert@nhs.net

alternatively, you can call me on 0121 424 0808 and ask for me but I do appreciate that this may be difficult for you given the time difference etc.

I look forward to hearing from you at your convenience and thank you once again for providing your feedback, patient and service user experience is extremely important to us.

With kind regards

Marie Helebert

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