"Delays in appointment for Urology department"

About: Wishaw General Hospital / Urology

(as the patient),

I had to cancel an appointment due to going on holiday. It was for May 2016. I called as soon as I received the letter and tried to rearrange the appointment for either 2 weeks prior or after the date. I was informed that the next appointment would be in September 16. This is not satisfactory!

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Response from Melanie MacLean, Patient Affairs Manager, Patient Affairs, NHS Lanarkshire

picture of Melanie MacLean

Dear Very Frustrated,

Thank you for taking the time to post your Patient Opinion. I was sorry to read of your experience regarding your Urology appointment.

Learning from patient experience is very important to us and I would be grateful for the opportunity to look into this further on your behalf. If you would be happy for me to do this please contact myself on 01236 713065.

I look forward to hearing from you.

Kind regards

Melanie MacLean

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